By using JustCallTech's services — through our website, app, WhatsApp, or phone — you agree to these terms. Please read carefully.
Effective: 1 June 2026·Governing law: India · Jurisdiction: Kalyan/Thane, Maharashtra
1. Acceptance of terms
By accessing or using the website justcalltech.in, our Android app, or booking services through WhatsApp or phone, you ("Customer", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services.
These Terms form a binding agreement between you and JustCall Tech Services LLP (LLPIN: ACY-1685, PAN: AAWFJ8653J), a Limited Liability Partnership registered in Maharashtra, India.
2. Services offered
JustCallTech provides the following on-site IT services across the Chandigarh Tricity (Chandigarh, Mohali, Panchkula & Zirakpur):
Laptop, desktop, mobile, and printer repair
Data recovery
CCTV installation and maintenance
Networking — WiFi setup, LAN cabling, router configuration
Software installation, OS install, virus removal
Annual Maintenance Contracts (AMC)
Corporate IT support
In addition, JustCallTech provides custom software development — websites, mobile apps, and business systems — delivered remotely to clients across India.
3. Booking and appointments
Bookings may be made online, via our Android app, WhatsApp, or by phone.
By placing a booking, you confirm you are 18 years or older.
You must provide accurate information (name, phone, address, device details). Incorrect information may result in service delays or cancellation.
You must be available at the agreed location during the scheduled slot.
Rescheduling is free if requested at least 2 hours before the slot — see our Cancellation Policy.
4. Pricing and payment
Service prices listed on our website are starting prices — actual cost depends on the issue diagnosed.
A written quote is provided before any work begins. Work proceeds only after your approval.
Payment is collected after service completion unless otherwise agreed.
Accepted payment methods: Cash, UPI (PhonePe, Google Pay, Paytm), credit/debit cards, net banking, online payment links via Paytm/Razorpay/Cashfree.
All prices include applicable taxes unless stated otherwise.
GST is charged on services as per Government of India rates (typically 18% on IT services). GST invoice is provided on request.
5. Service warranty
All repair services carry a 90-day workmanship warranty from the date of service.
If the same issue recurs within 90 days, we will re-fix it at no charge.
Warranty covers JustCallTech's repair work only. Parts and components used in repair carry the manufacturer's separate warranty.
Warranty does not cover:
Physical damage caused after the repair (drops, water damage, voltage surges)
Different/new issues not related to the original repair
Damage caused by customer mishandling or unauthorised third-party repair
Software issues caused by user-installed software, viruses, or operating system updates
To invoke warranty, contact us within the 90-day window with your original invoice/booking ID.
6. Data safety
We take responsibility for the safety of your device and any data on it while in our care:
No personal data on your device will be accessed, copied, or shared without your permission.
For lab repairs (data recovery, motherboard), a pickup receipt is issued with device serial number and condition.
We recommend backing up important data before any repair — while we use industry best practices, data loss risk exists in complex cases (especially data recovery, hard disk repair, OS reinstall).
Our maximum liability for data loss is limited to the amount you paid for the service.
For sensitive data (financial records, business documents), we recommend opting for our "Premium Data Handling" tier (₹299 extra) which includes a signed Non-Disclosure undertaking from the technician.
7. Customer responsibilities
Provide accurate device and issue information at booking.
Be available at the agreed location and time.
Back up important data before any repair.
Verify the technician's ID upon arrival.
Pay the agreed service charge promptly upon service completion.
Inform us of any society NOC requirements, building rules, or other access restrictions at the time of booking.
Treat our technicians with respect and courtesy.
8. Cancellation and refund
Cancellations and refunds are governed by our separate policies:
Refund Policy — when refunds are issued and how to request them
9. Limitation of liability
JustCallTech's total liability for any service-related claim, dispute, or grievance is limited to the amount you paid for that specific service.
JustCallTech is not liable for:
Indirect, incidental, or consequential damages (loss of business, loss of data not related to repair, loss of profits)
Damage caused by external factors (electrical surge, water exposure, theft, force majeure)
Issues with third-party services (Internet provider, telecom, parts manufacturer warranty)
Failure of customer to follow technician's instructions or recommendations
10. Intellectual property
The JustCallTech name, logo, website design, content, and trademarks are the exclusive property of JustCall Tech Services LLP. You may not use, copy, or reproduce them without prior written permission.
11. Use of website and app
You agree NOT to:
Use our website or app for any unlawful purpose
Attempt to gain unauthorised access to our systems
Interfere with the proper functioning of our services
Submit false or misleading information
Make false booking requests to harass our team
We reserve the right to refuse service to any customer found to violate these Terms.
12. Privacy
Your privacy is important to us. Please read our Privacy Policy for details on how we collect, use, and protect your personal data.
13. Indemnification
You agree to indemnify and hold JustCallTech harmless from any third-party claim arising from your breach of these Terms, your use of our services in violation of law, or your provision of false information.
14. Force majeure
JustCallTech is not liable for any failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, civic strikes, pandemics, internet/power outages, or technician illness.
15. Governing law and jurisdiction
These Terms are governed by the laws of India.
Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts at Kalyan / Thane, Maharashtra.
Customers are encouraged to first reach out to [email protected] — most disputes are resolved within 7 working days through direct dialogue.
16. Changes to Terms
JustCallTech may revise these Terms from time to time. The latest version is always published at justcalltech.in/terms/. Material changes will be notified via email to active customers. Continued use of our services after Terms revision constitutes acceptance of the updated Terms.