Refund Policy — JustCallTech

1. Scope of this policy

This Refund Policy applies to all paid services rendered by JustCall Tech Services LLP ("we", "us", "JustCallTech"), an LLP incorporated under the LLP Act 2008 (LLPIN: ACY-1685, PAN: AAWFJ8653J) and operating through the website justcalltech.in, our Android application, and over WhatsApp/phone bookings.

Services covered include computer repair, mobile repair, laptop repair, printer repair, CCTV installation, networking, data recovery, antivirus/security setup, software install, and AMC subscription plans.

2. When you are eligible for a full refund

You will receive a 100% refund in the following situations:

Service not delivered: If our technician fails to arrive at the agreed appointment slot (and you have not cancelled or rescheduled), you receive a full refund of any advance paid.
Booking cancelled before dispatch: If the booking is cancelled before the assigned technician is marked on the way, the ₹499 Doorstep Visit & Diagnosis fee is eligible for a full refund.
Repair not possible: If after diagnosis we determine the device cannot be repaired (irreparable damage, parts unavailable, manufacturer-locked), no repair charge is raised. The ₹499 Doorstep Visit & Diagnosis fee covers the visit and the diagnosis that was carried out.
Wrong service charged: If you have been billed for a service you did not approve or which was not performed, the full disputed amount is refunded.
Cancelled by us: If JustCallTech cancels a confirmed booking from its side (technician unavailable, area not serviceable that day), full refund of any advance.

3. When the ₹499 is not refunded

Cancelled after dispatch: If you cancel once the assigned technician is marked on the way, or later, the ₹499 Doorstep Visit & Diagnosis fee is non-refundable — the visit has already been committed.
Visit completed: If the technician has attended and carried out the diagnosis, the ₹499 is non-refundable, whether or not you go ahead with the repair.
You decline the estimate: You are free to decline the repair estimate. No repair labour or parts are then charged, but the ₹499 already covers the visit and diagnosis.

Where a partial refund of a repair charge is appropriate in an individual case, it is assessed case by case and initiated by JustCallTech if approved.

4. What is NOT eligible for refund

The following are not refundable:

Services already successfully delivered (problem resolved + customer signed off)
Parts/spares already installed and being used (genuine parts have separate manufacturer warranty)
Services rejected due to wrong information provided by customer (e.g., wrong model, wrong issue)
Annual Care Plan (AMC) subscriptions, other than by prior arrangement — see the AMC section of our Cancellation Policy, where any refund is assessed case by case
Cancellation due to physical damage caused by customer mishandling after repair
Issues outside the terms of any written service assurance given for that job
Damage caused by water exposure, drops, lightning, voltage surges, or other external factors

5. How to request a refund

Refund requests must be made within 7 calendar days of the service date. To request a refund:

Email: Send a clear refund request to [email protected] with your booking ID, date of service, technician name, and reason for refund.
WhatsApp: Message +91 70094 04700 with the same details. WhatsApp tickets are responded to during working hours.
Phone: Call +91 70094 04700 Mon-Sat, 9 AM-9 PM. We will email you a confirmation of your refund request.

What to include in a refund request: Booking ID or invoice number · Customer name and registered phone · Date of service · Service performed · Specific reason for refund · Bank account or UPI details for refund credit (only required at approval stage — not in initial request).

6. How refunds are processed

Refunds are not issued automatically by the website or the app. Once a refund request is approved, JustCallTech initiates it manually to the original payment method.

The time taken for the amount to appear in your account depends on your payment provider and your bank, and is outside JustCallTech's control. We can confirm the date on which we initiated the refund, and the payment reference, on request.

All refunds are credited back to the same payment source used for the original transaction. If that source is no longer available (closed card, blocked account), we will request alternate bank/UPI details from you.

7. Dispute resolution

If your refund request is denied and you wish to dispute the decision:

Step 1: Email [email protected] with subject "Refund Dispute — [Booking ID]" — we will assign a senior representative within 2 working days.
Step 2: If still unresolved, you may approach the Maharashtra Consumer Helpline at 1800-22-2262 (toll-free).
Step 3: Jurisdiction for any unresolved dispute is courts located in Kalyan / Thane, Maharashtra, India.

JustCallTech's total liability for any refund or service dispute is limited to the amount paid by the customer for that specific service.

8. Payment gateway charges

JustCallTech does not retain payment gateway charges from refunds. The full amount paid by the customer is refunded. Any payment gateway processing fee (typically 2%) is absorbed by JustCallTech.

9. Policy updates

This Refund Policy may be updated to reflect changes in services or regulations. The latest version is always published at justcalltech.in/refund/. Customers will be notified of material changes via email or in-app notification.