Refund Policy — JustCallTech

1. Scope of this policy

This Refund Policy applies to all paid services rendered by JustCall Tech Services LLP ("we", "us", "JustCallTech"), an LLP incorporated under the LLP Act 2008 (LLPIN: ACY-1685, PAN: AAWFJ8653J) and operating through the website justcalltech.in, our Android application, and over WhatsApp/phone bookings.

Services covered include computer repair, mobile repair, laptop repair, printer repair, CCTV installation, networking, data recovery, antivirus/security setup, software install, and AMC subscription plans.

2. When you are eligible for a full refund

You will receive a 100% refund in the following situations:

Service not delivered: If our technician fails to arrive at the agreed appointment slot (and you have not cancelled or rescheduled), you receive a full refund of any advance paid.
Issue not diagnosed: If we are unable to diagnose the problem reported by you, you pay only the standard diagnostic fee (₹199); any advance above this is refunded.
Repair not possible: If after diagnosis we determine the device cannot be repaired (irreparable damage, parts unavailable, manufacturer-locked), no service charge is taken — only the diagnostic fee applies.
Wrong service charged: If you have been billed for a service you did not approve or which was not performed, the full disputed amount is refunded.
Cancelled by us: If JustCallTech cancels a confirmed booking from its side (technician unavailable, area not serviceable that day), full refund of any advance.

3. When you are eligible for a partial refund

Recurring issue inside warranty: If the same problem returns within our 90-day repair warranty, we will re-fix free of charge. If for any reason we cannot re-fix it, a partial refund of the original service charge (up to 50%) is issued.
Customer cancels after technician dispatched: If you cancel after our technician has already started travel (typically within 30 minutes of slot), a ₹199 visit fee may be retained.
Customer cancels during diagnosis: If you choose to stop the work after diagnosis is complete, the diagnostic fee (₹199) is retained; any other advance is refunded.

4. What is NOT eligible for refund

The following are not refundable:

Services already successfully delivered (problem resolved + customer signed off)
Parts/spares already installed and being used (genuine parts have separate manufacturer warranty)
Services rejected due to wrong information provided by customer (e.g., wrong model, wrong issue)
AMC plans after 30 days of activation (pro-rata refund possible within first 30 days)
Cancellation due to physical damage caused by customer mishandling after repair
Issues outside the 90-day warranty window
Damage caused by water exposure, drops, lightning, voltage surges, or other external factors

5. How to request a refund

Refund requests must be made within 7 calendar days of the service date. To request a refund:

Email: Send a clear refund request to [email protected] with your booking ID, date of service, technician name, and reason for refund.
WhatsApp: Message +91 70094 04700 with the same details. WhatsApp tickets are typically responded to within 4 working hours.
Phone: Call +91 70094 04700 Mon-Sat, 9 AM-9 PM. We will email you a confirmation of your refund request.

What to include in a refund request: Booking ID or invoice number · Customer name and registered phone · Date of service · Service performed · Specific reason for refund · Bank account or UPI details for refund credit (only required at approval stage — not in initial request).

6. Refund processing time

Payment Method	Refund Time
UPI (PhonePe, Google Pay, Paytm)	1-2 working days
Credit / Debit Card	5-7 working days
Net Banking	3-5 working days
Cash on Service	UPI/Bank Transfer within 2 working days
Wallets (Paytm, Mobikwik)	2-4 working days

All refunds are credited back to the same payment source used for the original transaction. If that source is no longer available (closed card, blocked account), we will request alternate bank/UPI details from you.

7. Dispute resolution

If your refund request is denied and you wish to dispute the decision:

Step 1: Email [email protected] with subject "Refund Dispute — [Booking ID]" — we will assign a senior representative within 2 working days.
Step 2: If still unresolved, you may approach the Maharashtra Consumer Helpline at 1800-22-2262 (toll-free).
Step 3: Jurisdiction for any unresolved dispute is courts located in Kalyan / Thane, Maharashtra, India.

JustCallTech's total liability for any refund or service dispute is limited to the amount paid by the customer for that specific service.

8. Payment gateway charges

JustCallTech does not retain payment gateway charges from refunds. The full amount paid by the customer is refunded. Any payment gateway processing fee (typically 2%) is absorbed by JustCallTech.

9. Policy updates

This Refund Policy may be updated to reflect changes in services or regulations. The latest version is always published at justcalltech.in/refund/. Customers will be notified of material changes via email or in-app notification.