Privacy Policy

1. Who we are

JustCall Tech Services LLP (LLPIN: ACY-1685, PAN: AAWFJ8653J), a Limited Liability Partnership incorporated under the LLP Act 2008, operating through the website justcalltech.in, our Android application, WhatsApp, and phone bookings (referred to as "JustCallTech", "we", "us"). Registered office: 905, Floor-9, Wing-A, Clara, Dombivli East, Khoni, Manpada, Kalyan, Thane - 421204, Maharashtra.

2. Information we collect

2.1 Information you provide directly

• Booking details: Name, phone number, email, address, service type, device model, problem description.
• Contact form: Name, phone, email, subject, message.
• Payment information: Transaction details are collected by our payment partner (Paytm/Razorpay/Cashfree); we do not store full card numbers.
• Identity (for AMC plans / corporate clients): GSTIN, company name, billing address.

2.2 Information collected automatically

• Website analytics (page views, session duration) via Google Analytics 4
• Approximate location (city level) from IP address — used for service area routing
• Device type, browser, operating system — used for compatibility troubleshooting
• Referrer URL — to understand which channels drive traffic

2.3 Information from third parties

• WhatsApp Business API — opt-in conversations only, with consent
• Google reviews and ratings — public data displayed on our site
• Payment confirmations from Paytm/Razorpay/Cashfree — required for transaction reconciliation

3. How we use your information

We use your personal data strictly for the following purposes:

• Service delivery: Assigning technicians, confirming appointments, tracking job status, issuing invoices, processing payments, providing warranty.
• Customer support: Responding to queries, resolving complaints, providing technical help.
• Communication: Booking confirmations, technician ETA updates, follow-up satisfaction calls, warranty reminders.
• Improving services: Aggregated analytics to understand common issues and improve our technician training.
• Legal compliance: Maintaining GST invoices, responding to legitimate legal requests, fraud prevention.

4. Data storage and security

• Customer data is stored on Google Firebase (Firestore), hosted in Google Cloud asia-south1 region (Mumbai).
• All data in transit is encrypted using TLS 1.3 (HTTPS).
• Data at rest is encrypted by Firebase using AES-256.
• Access to customer data is restricted to JustCallTech's founder and support staff on a strict need-to-know basis.
• Anyone who handles customer data is bound by confidentiality obligations.
• Payment information is processed by PCI-DSS compliant payment partners; we do not store credit card numbers or CVVs.
• Backup and disaster recovery: daily automatic backups via Firebase.

5. Data retention

We retain your data only as long as necessary:

• Active customer records: retained for the duration of customer relationship + 7 years (GST and Income Tax compliance requirement)
• Marketing contacts (opted in): until you opt out
• Anonymous analytics: 26 months (Google Analytics default)
• Server logs: 90 days, then auto-deleted
• Payment records: 8 years (financial audit requirement)

6. Your rights (under DPDP Act 2023)

The Digital Personal Data Protection Act 2023 grants you the following rights regarding your personal data:

• Right to access: Request a copy of all personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your data (subject to legal retention requirements).
• Right to withdraw consent: Withdraw your consent for marketing communications at any time.
• Right to grievance redressal: Lodge a complaint with our Grievance Officer (see Section 11).
• Right to nominate: Nominate a representative to exercise your rights in case of your death or incapacity.

To exercise any of these rights, email [email protected] with subject "Data Rights Request — [Your Phone]". We respond within 30 days (DPDP Act compliance).

7. Third-party services we use

JustCallTech uses the following third-party services that may process limited customer data:

• Google Firebase (database, authentication) — Google's privacy policy at firebase.google.com/support/privacy
• Google Analytics 4 (anonymous website analytics)
• WhatsApp Business API via Meta Platforms — opt-in messages only
• Paytm / Razorpay / Cashfree (payment processing) — PCI-DSS compliant
• Hostinger (web hosting in India) — bound by hosting agreement to data protection

We do not share your personal data with these providers beyond what is strictly necessary for them to perform their function.

8. Cookies and tracking

Our website uses minimal cookies:

• Essential cookies: Required for login session management — cannot be disabled.
• Analytics cookies (Google Analytics): Anonymous usage statistics. Can be disabled by browser settings or using browser extensions like uBlock Origin.
• Preference cookies: Remember your language, location, or theme preference.

We do not use advertising cookies or retargeting pixels at this time.

9. Children's privacy

JustCallTech's services are intended for adults (18 years and above). We do not knowingly collect personal data from individuals under 18. If you become aware that a minor has provided personal information to us without parental consent, please contact us — we will delete it within 7 working days.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or law. The latest version is always published at justcalltech.in/privacy/. Material changes will be notified via email to active customers.

11. Grievance officer / Data Protection Officer

In accordance with the IT Act 2000 (Section 79) and the DPDP Act 2023, our designated officer is:

All privacy-related grievances are acknowledged within 24 working hours and resolved within 30 calendar days, as mandated by the DPDP Act.