Cancellation Policy — JustCallTech

1. Scope

This Cancellation Policy applies to all bookings made with JustCall Tech Services LLP ("JustCallTech", LLPIN: ACY-1685) through our website, Android app, WhatsApp, or phone call. It covers home/office service appointments, AMC plan subscriptions, and any paid consultation.

2. How to cancel a booking

You can cancel a confirmed booking through any of the following channels:

WhatsApp: Message +91 70094 04700 with your booking ID and "Cancel" — we reply with a confirmation during working hours.
Phone: Call +91 70094 04700 Mon-Sat, 9 AM-9 PM. Our team will confirm the cancellation on the call.
Email: [email protected] with subject "Cancellation Request — [Booking ID]" — we reply during working hours.

Recommended: WhatsApp is the fastest way to cancel — we monitor it actively from 9 AM to 9 PM, all days except holidays.

3. Cancellation charges

JustCallTech does not charge a separate cancellation fee, convenience fee or no-show fee.

What happens to the ₹499 Doorstep Visit & Diagnosis fee depends on how far the booking has progressed:

Stage when the booking is cancelled	₹499 Visit & Diagnosis fee
Before the assigned technician is marked on the way	Eligible for a full refund
Once the technician is on the way, or the visit has progressed beyond that point	Non-refundable
Cancelled by JustCallTech, or we are unable to fulfil the booked visit	Eligible for a full refund

Repair labour, parts, hardware and licensed software are quoted separately and are only charged after you approve the estimate, so nothing beyond the ₹499 applies to a booking cancelled before work is approved.

4. When the ₹499 is refundable

The deciding point is not the clock — it is whether the technician has already been dispatched. If you cancel before the assigned technician is marked on the way, the ₹499 Doorstep Visit & Diagnosis fee is eligible for a full refund under our Refund Policy.

In practice: the earlier you tell us, the more likely the technician has not yet set out. Contact us on WhatsApp or by phone as soon as you know you need to cancel.

5. Reschedule (instead of cancel)

If you cannot make the original slot but still want the service, rescheduling is free regardless of timing — as long as the new slot is within the next 7 days. Use the same channels listed in Section 2 to reschedule.

To reschedule:

Provide your booking ID
Mention preferred new date and time slot
We confirm the new slot during working hours

If you need to reschedule beyond 7 days, please cancel the current booking and create a new one to ensure technician availability.

6. Situations where the ₹499 is refunded even after dispatch

Where JustCallTech is unable to fulfil the booked visit, the ₹499 is eligible for a full refund regardless of stage. This includes:

Technician does not arrive: the visit does not take place at the agreed slot and has not been rescheduled with you.
Wrong booking from JustCallTech side: we confirmed an incorrect service, date or location.
Area not serviceable: we determine after booking that your location cannot currently be served.
Disruption on our side: technician unavailability, or conditions that prevent us reaching you.

Requests arising from a medical emergency or a natural disruption on your side are considered case by case — contact us and we will look at it.

7. Cancellation by JustCallTech

In rare cases JustCallTech may need to cancel a confirmed booking from our side. Reasons include:

Technician unavailable due to sickness or emergency
Required parts not in stock
Area temporarily not serviceable (weather, civic issues)
Customer information cannot be verified

When we cancel, we:

Notify you immediately via WhatsApp and phone
Offer immediate rescheduling at no extra cost
Initiate a full refund of the ₹499 Doorstep Visit & Diagnosis fee
Apologise — and may offer a small goodwill voucher towards your next booking

8. AMC plan cancellation

Annual Care Plan (AMC) subscriptions are annual contracts and are not cancelled automatically from the app or website.

To cancel an AMC plan, contact us using the channels in Section 2 with your plan details.
Any refund on a cancelled AMC plan is assessed case by case, taking into account how much of the plan period and how many of the included visits have been used.
Where a refund is approved, JustCallTech initiates it. Services already included in the plan remain valid until the plan expires.

9. Refund timing after cancellation

Refunds are processed manually once approved, per our Refund Policy. JustCallTech initiates the refund to the original payment method; the time taken for the amount to appear depends on the payment provider and your bank, and is outside our control.

10. Contact

For any cancellation-related queries:

WhatsApp: +91 70094 04700 (fastest)
Phone: +91 70094 04700 (Mon-Sat, 9 AM - 9 PM)
Email: [email protected]