Cancellation Policy

1. Scope

This Cancellation Policy applies to all bookings made with JustCall Tech Services LLP ("JustCallTech", LLPIN: ACY-1685) through our website, Android app, WhatsApp, or phone call. It covers home/office service appointments, AMC plan subscriptions, and any paid consultation.

2. How to cancel a booking

You can cancel a confirmed booking through any of the following channels:

• Website / App: Log in → "My Bookings" → select booking → click "Cancel".
• WhatsApp: Message +91 70094 04700 with your booking ID and "Cancel" — confirmation reply within 30 minutes during working hours.
• Phone: Call +91 70094 04700 Mon-Sat, 9 AM-9 PM. Our team will confirm cancellation immediately.
• Email: [email protected] with subject "Cancellation Request — [Booking ID]" — replied within 4 working hours.

3. Cancellation fees by timing

Cancellation fees depend on how much notice you provide before the scheduled appointment:

4. Free cancellation window

You can cancel any booking free of charge if you do so at least 2 hours before the scheduled appointment slot. Any advance payment is fully refunded per our Refund Policy.

5. Reschedule (instead of cancel)

If you cannot make the original slot but still want the service, rescheduling is free regardless of timing — as long as the new slot is within the next 7 days. Use the same channels listed in Section 2 to reschedule.

To reschedule:

• Provide your booking ID
• Mention preferred new date and time slot
• We confirm within 30 minutes during working hours

If you need to reschedule beyond 7 days, please cancel the current booking and create a new one to ensure technician availability.

6. Waivers (no fee charged)

Cancellation fees are waived in the following situations:

• Medical emergency: Customer or family member in medical emergency. May require informal confirmation.
• Natural disaster / weather: Heavy rain, flooding, transport disruption, lockdown, civic strikes.
• Technician late by 30+ minutes: If our technician is more than 30 minutes late to your slot, you can cancel without any fee.
• Wrong booking from JustCallTech side: If we confirmed an incorrect service, date, or location, you can cancel and rebook without fee.
• Service not available in area: If after booking we determine your area is not currently serviceable, full refund and no fee.

7. Cancellation by JustCallTech

In rare cases JustCallTech may need to cancel a confirmed booking from our side. Reasons include:

• Technician unavailable due to sickness or emergency
• Required parts not in stock
• Area temporarily not serviceable (weather, civic issues)
• Customer information cannot be verified

When we cancel, we:

• Notify you immediately via WhatsApp and phone
• Offer immediate rescheduling at no extra cost
• Refund 100% of any advance payment within 2 working days
• Apologise — and may offer a small goodwill voucher towards your next booking

8. AMC plan cancellation

Annual Maintenance Contract (AMC) subscriptions follow a separate cancellation rule:

• Within 30 days of activation: Pro-rata refund based on days used (e.g., 25 days used → 11 months refund).
• 30-180 days after activation: 50% refund of unused months.
• After 180 days: No refund, but pending services in the plan remain valid till plan expiry.

9. Refund timing after cancellation

Approved refunds are processed per our Refund Policy:

• UPI: 1-2 working days
• Credit/Debit cards: 5-7 working days
• Net banking: 3-5 working days
• Wallets: 2-4 working days

10. Contact

For any cancellation-related queries:

• WhatsApp: +91 70094 04700 (fastest)
• Phone: +91 70094 04700 (Mon-Sat, 9 AM - 9 PM)
• Email: [email protected]