JustCallTech is an on-site IT services business — we come to you. This policy explains how, when, and where we deliver services, and what to expect on the day of your appointment.
Effective: 1 June 2026·Issued by: JustCall Tech Services LLP
1. About JustCallTech's service model
JustCall Tech Services LLP (LLPIN: ACY-1685) operates a doorstep IT services business across the Chandigarh Tricity. We do not ship physical products — all repair services are delivered by trained on-site technicians at the customer's home, office, or other agreed location. Custom software development is delivered remotely to clients across India.
Because JustCallTech is a service business (not e-commerce), this policy describes service delivery rather than product shipping.
2. Service area coverage
JustCallTech currently provides on-site repair services across the Chandigarh Tricity:
Chandigarh: All sectors (1–47), Manimajra, IT Park, Industrial Area Phase 1 & 2
Not sure if we cover your area? WhatsApp us your PIN code at +91 70094 04700 and we will confirm service availability in your area.
3. Booking-to-arrival timeline
Booking Type
How scheduling works
Standard booking
You choose the date and an available time slot between 9:00 AM and 6:00 PM
Booking for today
Possible while a slot later the same day is still open at the time you book
CCTV / networking install (multi-hour job)
Pre-scheduled; larger jobs may need a longer window
Data recovery (lab work)
Handled in our workshop after collection, typically 2-3 days
If our technician is going to be more than 30 minutes late, you will be notified via WhatsApp with the updated ETA.
4. What to expect on the day of service
On your booked appointment day:
1 hour before slot: You receive a WhatsApp confirmation with technician name, photo, and phone number.
30 minutes before: Technician calls you to confirm location and ETA.
Arrival: Technician arrives in JustCallTech branded uniform/ID. Verify ID before granting entry.
Diagnosis: The technician diagnoses the issue and provides a written estimate before any chargeable repair work begins. This is covered by the ₹499 Doorstep Visit & Diagnosis fee.
Your approval: Work starts ONLY after you approve the quote. No surprises.
Repair / Install: Performed on-site for most services. For complex repairs (motherboard, data recovery), the device may be taken to our service lab — you get a pickup receipt with serial number.
Testing: Repaired device is tested in front of you. You confirm it works.
Payment: Pay via Cash, UPI, Card, or online link. Invoice (PDF) emailed to you.
Job record: A digital record of the work done is sent to your WhatsApp. Where a service assurance has been offered for that job, its terms are stated in writing on the record.
5. Working hours
Standard service: Monday to Saturday, 9:00 AM to 9:00 PM
Sundays: Limited service, 10:00 AM to 6:00 PM (emergency + pre-booked only)
Public holidays: Emergency service only (booked at least 24 hours in advance)
Customer support (calls/WhatsApp): All days, 9:00 AM to 9:00 PM
Technician picks up the device from your location and issues a printed pickup receipt with serial number and condition note.
Device is transported to our local service lab.
You receive WhatsApp updates at each stage (received → diagnosed → quote → in progress → ready).
Device is returned to your address within the agreed timeline (typically 2-3 working days for data recovery, 3-5 days for motherboard repairs).
Return is also doorstep — the same technician returns the device, with a fresh test in front of you before handover.
No separate pickup or delivery fee for lab repairs within the Chandigarh Tricity.
7. Service charges and travel
JustCallTech does not charge separate "shipping" or "delivery" fees for service visits within our covered area. Travel is included in the service charge.
Our standard service area is the Chandigarh Tricity and nearby areas. If a location falls outside the area we normally cover and an additional travel charge would be needed, we tell you the amount and get your approval before it is applied. No additional travel charge is ever added without your prior agreement.
8. Delays and force majeure
JustCallTech makes every effort to deliver service on time. However, delays may occur due to:
Heavy rain, dense winter fog, or extreme weather affecting transport across the Tricity
Traffic congestion during peak hours (Chandigarh–Mohali and Zirakpur–Panchkula routes)
Civic strikes, public events, or VIP movement
Technician illness or emergency
Parts unavailability requiring procurement
In all cases of delay, we proactively notify you and offer rescheduling without any cancellation fee.
9. Customer responsibilities
To ensure smooth service delivery, please:
Be available at the agreed location during the booked time slot
Keep your phone reachable for the technician's arrival call
Provide accurate address with landmarks and building/flat number
Backup important data before any repair (we use best practices, but data loss risk exists in complex cases)
Inform the technician of any specific concerns or restrictions (society NOC, parking, lift hours)